Support
Answers, before you have to ask.
Most questions we get every week are answered below. If yours isn’t here, write to us — we read every message.
FAQ
Questions we get every week.
6 entries · all answered
#001How long is the contract?
Monthly. You can stop at the end of any month. No multi-year lock-in.
#002Can I bring my own hardware?
Yes — most ESC/POS receipt printers, USB barcode scanners and standard tablets work. We test your setup before go-live.
#003Is support in German, French and English?
Yes. WhatsApp and phone support is available in DE, FR and EN during Swiss business hours.
#004Where is my data stored?
On servers located in Switzerland or the EU. Cloud backups are encrypted at rest.
#005Can I switch from another POS?
Yes. We import your product catalog from CSV or from common POS exports. Setup usually takes one afternoon.
#006Does it export for my accountant?
Pro plan ships an automatic monthly export your accountant can read directly. Lower plans export on demand.
Support
Still stuck?
#S01How fast is your support?
WhatsApp and email are answered within one Swiss business day. Phone support is available on Growth and Pro plans during 09:00–18:00 CET.
#S02Do you handle the on-site setup?
Yes — for shops in Switzerland we install on site or remotely, depending on what makes sense. Setup usually takes one afternoon.
#S03What happens if my internet drops?
The till keeps selling locally. Receipts print, payments authorise via the terminal, and everything syncs to the cloud once the connection returns.
Demo
See OrangePOS on your own counter.
A 20-minute demo, no slides. Bring your product list — we’ll show it running.